The method of delivery and estimated time will be discussed and confirmed prior to taking payment.
If local, we may be able to offer drop items off, we will discuss this once the order is made.
Click and Collect
During COVID, we are offering a click and collect service. A minimum order amount of £10 is required.
Current COVID guidelines must be adhered to. Face masks are to be worn, good hygiene and if you have symptoms of COVID, please let us know immediately so that we can re-arrange. Similarly, if we develop symptoms, we will contact you to make re-arrangements. Safety is always paramount.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
When you submit your order at online checkout, we will contact you via email as soon as possible, to confirm your order and take payment via Paypal or bank transfer. If you do not hear from us in 24 hours please contact us. details are at the bottom of the page.
We do not take debt or credit card payments via the website. Card and cash payments are accepted in the physical store only.
In both cases, Gemstone, Tarot & Healing keep your payment information secure.
Returns & Exchanges
We gladly accept returns and exchanges on certain products that haven’t been opened or damaged in your care. Please contact us within 14 days of delivery or purchase if within they physical store. If any goods are damaged on delevery, contact us within 7 days to resolve.
If you’re posting items back to us, these must be received within 30 days of delivery. Ensure you have contacted us prior to sending items back. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
We don’t accept cancellations once payment has been made, but if you have a problem with your order, please contact us.
The following items cannot be returned or exchanged: –
- Custom or personalised orders
- Perishable products
- Digital downloads
- Items on sale