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Terms and Conditions

Delivery Times

We offer click and collect or postage, which is via Royal Mail. Smaller items will be sent using first class mail and larger items sent using second class mail. For further information, please visit Royal Mail or get in touch if you have any questions.

Click and Collect

During COVID, we are offering a click and collect service. A minimum order amount of £10 is required.

If we are arranging a click and collect and you develop symptoms of COVID, please let us know immediately so that we can re-arrange delivery. Similarly, if we develop symptoms, we will contact you to make re-arrangements. Safety is always paramount!

COVID Restrictions

Current COVID guidelines must be adhered to when meeting us face to face. Face masks are to be worn and hand sanitiser must be used when handling products or exchanging cash.

Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.

Payment Options

Payment can be made via debit or credit card or by cash.

Gemstone, Tarot & Healing keep your payment information secure.

Returns & Exchanges

We gladly accept returns and exchanges on certain products that haven’t been opened or damaged in your care. Please contact us within 14 days of delivery or purchase if within they physical store. If any goods are damaged on delevery, contact us within 7 days to resolve.

If you’re posting items back to us, these must be received within 30 days of delivery. Ensure you have contacted us prior to sending items back. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

We don’t accept cancellations once payment has been made, but if you have a problem with your order, please contact us.

The following items cannot be returned or exchanged: –

  • Custom or personalised orders
  • Perishable products
  • Digital downloads
  • Items on sale

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